Zotero connector works on my private browser, but not the regular one.

michelleugenie · 2024-12-05T14:58:12+00:00

Hi there,

The Zotero connector doesn't work on my private browser on my Safari. I deleted Zotero, restarted my Mac, and then re-installed Zotero. But the connector doesn't show up on my regular Safari.
I also cleared my history and Caches on my regular browser.

I am using Zotero 7, Mac OS 15.1.1, Safari 18.1.1

Nothing works to bring back the connector on my regular browser.

https://s3.amazonaws.com/zotero.org/images/forums/u2693314/7kyivwgf6aiq1x5l34m5.png

Any help would be appreciated.

dstillman · 2024-12-06T05:50:11+00:00

I'm not sure what you mean here. I think you may have mistyped something, since your statements seem to be contradictory.

Can you explain again where exactly you're seeing the Connector and share some additional screenshots that show what you mean?

michelleugenie · 2024-12-06T16:31:19+00:00

Sorry for the confusion.

The Connector does not work on my regular browser, but work on my private browser. How can I make the Connector work on my regular browser?

It all started with the older version of Zotero connector not responsive. Hence, I uninstalled Zotero, restarted the computer, and downloaded Zotero 7. But then the connector on my regular browser does not show up again. But it works on my private browser.

Thanks.

https://s3.amazonaws.com/zotero.org/images/forums/u2693314/woct2nhinqzmgeu9khdl.png

https://s3.amazonaws.com/zotero.org/images/forums/u2693314/le32p0cb619ujix8w3pb.png

As you can see, the Zotero connector shows up on my private browser (2nd image) and it works as it should, but the connector doesn't show up on my regular browser (1st image). I would love to make it work on my regular browser. Called Apple support, they said I should contact Zotero support.

dstillman · 2024-12-07T09:08:46+00:00

Those images didn't come through for some reason. Can you try again?

By "regular browser" and "private browser", do you just mean non-private and private browsing modes in Safari? (That wouldn't be separate browsers — it's all Safari.)

Have you tried disabling all other extensions in Safari?

adamsmith · 2024-12-07T14:21:14+00:00

I saw the images briefly when they posted and yes, the Sve to Zotero icon appears in private mode on Safari but not in regular mode

michelleugenie · 2024-12-07T19:58:54+00:00

Regular browser is the non-private one, well, private browser is Safari on private mode.

I disabled all other extensions. Zotero connector is the only extension I have. Will try to post the two images again.

michelleugenie · 2024-12-07T20:20:57+00:00

Safari in regular mode:
https://s3.amazonaws.com/zotero.org/images/forums/u2693314/ygyobeydc38zsjcasayi.png

Safari in private mode:
https://s3.amazonaws.com/zotero.org/images/forums/u2693314/od26womq0pnqc6rfqf57.png

adomasven · 2024-12-09T07:16:41+00:00

@michelleugenie have you tried restarting your Mac?

michelleugenie · 2024-12-09T20:02:18+00:00

I did. I uninstalled my old Zotero, restarted the Mac, and then installed the current version of Zotero as per Zotero instructions. Is there anything I am missing?

dstillman · 2024-12-10T05:48:24+00:00

You'd get this if you customized your toolbar to remove the Zotero Connector button but then enabled the option to show it in private windows.

Right-click on the toolbar in normal mode, choose Customize Toolbar, and re-add Zotero Connector from the icon palette.

michelleugenie · 2024-12-10T17:05:07+00:00

Thank you very much, dstillman! It's working perfectly now. =)