1641665789

edited 18 days ago
[error output removed — D.S.]
  • You'll need to say what the actual problem is that you're experiencing. See Steps to Reproduce for the kind of description we need.
  • Report ID: 1641665789 or 617935275

    Thank you very much for your reply, I have two computers using zotero software at the same time, one of the desktops can sync normally, the other laptop suddenly can't do the sync in the past few days, the error reported is as follows:

    [JavaScript Error: "obj.erase is not a function" {file: "chrome://zotero/content/xpcom/data/item.js" line: 5075}]

    [JavaScript Error: "obj.erase is not a function" {file: "chrome://zotero/content/xpcom/data/item.js" line: 5075}]

    [JavaScript Error: "Component returned failure code: 0x80470002 (NS_BASE_STREAM_CLOSED) [nsIConverterOutputStream.writeString]" {file: "chrome://zotero/content/xpcom/server.js" line: 622}]

    [JavaScript Error: "Component returned failure code: 0x80470002 (NS_BASE_STREAM_CLOSED) [nsIConverterOutputStream.writeString]" {file: "chrome://zotero/content/xpcom/server.js" line: 622}]

    appName => Zotero, version => 7.0.10 (x64), os => Windows 11 22631, locale => zh-CN, extensions => Jasminum (1.0.0-17, extension), Easier Citation (0.4.6, extension), Zotero Attanger (1.2.6, extension), ZotCard (3.0.11, extension), Sci-PDF (1.1.1, extension), DOI Manager (1.5.0, extension), Zotero 插件市场 (1.7.2, extension), 蒲公英 (1.0.6, extension), Google Scholar Citation Count (4.0.0, extension), Zotero Better Authors (4.2.1, extension), Zotero Author Browser (0.1.4, extension), zotero-inspire (0.3.9, extension), Zotero Addon (0.5.6, extension), ZotMeta (1.1, extension), Awesome GPT (1.5.5, extension), Ethereal Reference (1.3.4, extension), Ethereal Style (5.3.2, extension), Translate for Zotero (2.0.12, extension), Linter for Zotero (1.21.10, extension), Better Notes for Zotero (2.1.7, extension)

    I have tried troubleshooting mode, changing network environment, changing Network.proxy.type, all to no avail, interestingly enough, the contents of the desktop can be synced to the laptop (although the laptop has an exclamation mark in the top right corner stating that it can't be synced successfully), but the contents of the laptop cannot be synced to the desktop.

    I am a loyal user of zotero and I hope this issue is resolved quickly. Thanks!
  • Can you provide a Debug ID (different from a Report ID) for reproducing the sync error in Troubleshooting Mode?
  • D637288224
  • Sorry, I just forgot to set the Troubleshooting Mode. Here's the adjusted Debug ID D467398954。
  • Does it work if you empty your trash?
  • It worked!T

    Thank you very much!

    One of the documents in the trash could not be deleted, I finally restored it to the library, and then it began to synchronize with a synchronization conflict pop-up, and then the synchronization was back to normal after I selected it!

    May I ask what caused the sync failure? Why did emptying the trash bin fix the problem? How can I avoid this kind of problem in the future?
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