Upgrade StorageZotero experienced an error updating your document on Mac - word plugin
I'm facing issues with inserting citations in a word document. I tried the general trouble shooting advice as well as those here: https://forums.zotero.org/discussion/105855/zotero-experienced-an-error-updating-your-document-issue with no luck.
When inserting a citation in a blank new word document I get the error "Zotero experienced an error updating your document".
Manually removing the .dotm file from the word start-up folder and re-installing helped once, but a few hours later the problem re-appeared and this time this procedure didn't help either. Multiple restarts didn't resolve it either.
The log outputs the following error:
Error: Calling -setData:forType: on NSPasteboardItem with nil `data` for type public.utf8-plain-text. @[setText:field.m:395] Error: Calling -setData:forType: on NSPasteboardItem with nil `data` for type public.utf8-plain-text. @[setText:field.m:395] checkStatus@resource://zotero-macword-integration/webWorkerLibInterface.js:371:9 setText@resource://zotero-macword-integration/webWorkerLibInterface.js:620:14 init/<@resource://zotero-macword-integration/webWorkerLibInterface.js:295:22 _initMessageListener/<@resource://zotero-macword-integration/messagingGeneric.js:153:46 addMessageListener/<@resource://zotero-macword-integration/webWorkerLibInterface.js:53:11 From previous event: Zotero.Integration.Interface.prototype.addEditCitation@chrome://zotero/content/xpcom/integration.js:719:26
Submitted with debug ID: D430463243
I'm on Zotero 7.0.10. and on MacOS 15.1.1. and Word for Mac version 16.91.
Any advice on how to proceed?
When inserting a citation in a blank new word document I get the error "Zotero experienced an error updating your document".
Manually removing the .dotm file from the word start-up folder and re-installing helped once, but a few hours later the problem re-appeared and this time this procedure didn't help either. Multiple restarts didn't resolve it either.
The log outputs the following error:
Error: Calling -setData:forType: on NSPasteboardItem with nil `data` for type public.utf8-plain-text. @[setText:field.m:395] Error: Calling -setData:forType: on NSPasteboardItem with nil `data` for type public.utf8-plain-text. @[setText:field.m:395] checkStatus@resource://zotero-macword-integration/webWorkerLibInterface.js:371:9 setText@resource://zotero-macword-integration/webWorkerLibInterface.js:620:14 init/<@resource://zotero-macword-integration/webWorkerLibInterface.js:295:22 _initMessageListener/<@resource://zotero-macword-integration/messagingGeneric.js:153:46 addMessageListener/<@resource://zotero-macword-integration/webWorkerLibInterface.js:53:11 From previous event: Zotero.Integration.Interface.prototype.addEditCitation@chrome://zotero/content/xpcom/integration.js:719:26
Submitted with debug ID: D430463243
I'm on Zotero 7.0.10. and on MacOS 15.1.1. and Word for Mac version 16.91.
Any advice on how to proceed?
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adomasvenDo you use any security software that interacts with your clipboard, like stores its history (e.g. TextExpander, LaunchBar)? Have you tried restarting your Mac?
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DrVic2rI recently installed "pure paste" which might be the culprit. After disabling it inserting citations seems to work again. Thanks for pointing this out!