Zotero in Google Docs : list of unlinked citations is empty. But the broken button remains

damiendevienne · 2024-11-29T09:53:25+00:00

Hello,
In my Gdoc, the signal of unlinked citations is present, when I click on it, it tells me that some citations are unlinked, but not a single citation is listed... How come and how to solve it? (i refreshed many times).

https://s3.amazonaws.com/zotero.org/images/forums/u6509563/8sx91h6gqymyzciqbms0.png

adomasven · 2024-11-29T10:30:32+00:00

Refresh the Google Docs page and submit a Debug ID from Zotero Connector for opening and closing the Document Preferences in the document.

damiendevienne · 2024-11-29T10:40:46+00:00

Here is the ID:

D1333639096

Thanks

adomasven · 2024-11-29T14:58:04+00:00

You should submit a Debug ID from the Zotero Connector.

damiendevienne · 2024-11-29T15:16:22+00:00

Sorry. Here it is : D565543144
Regards

adomasven · 2024-12-02T07:17:13+00:00

If you refresh the Google Docs tab in your browser does the unlinked citations button reappear after interacting with the plugin?

damiendevienne · 2024-12-02T08:27:51+00:00

Yes it reappears after refreshing and reinteracting with the plugin.

adomasven · 2024-12-02T08:47:50+00:00

This is generally not something to worry about and you can continue working on the document if you don't see any issues. If you could follow the last step of Troubleshooting Errors in Word Processor Documents after making a copy of your document to break it down to just a small snippet where the issue occurs and send it to support@zotero.org, we would look to fix it.

damiendevienne · 2024-12-02T09:02:13+00:00

OK, thanks a lot. Everything works well appart from that apparently.
I'll try to make small reproducible example.
Cheers