Zotero 6 find full-text PDFs that Zotero 7 cannot

lm_ecl · 2024-11-29T09:16:15+00:00

Firstly, congratulations on the Zotero update. Version 7 is a real upgrade!
But (there had to be a 'but'), with Zotero 7 I can't download any PDF.

https://s3.amazonaws.com/zotero.org/images/forums/u11878596/vvcv6wd3p06rnpkii7rj.png
I still have version 6 installed and I have no problems with it.

https://s3.amazonaws.com/zotero.org/images/forums/u11878596/8hvdnzbinpgwem8dlmwn.png
Are there any configurations that need to be done in version 7?

dstillman · 2024-11-29T09:54:52+00:00

Can you provide a Debug ID for this from Zotero 6 and Zotero 7?

lm_ecl · 2024-11-29T10:18:37+00:00

debug ID from Zotero 7: D334692569

debug ID from Zotero 6: D868758925

thanks

dstillman · 2024-11-29T10:40:34+00:00

That's working for me in Z7, but you're getting an error:

(3)(+0000001): Error downloading https://www.mdpi.com/2673-8392/1/1/15/pdf?version=1616063773: NotFoundError: Could not open the file at C:\Users\[…]\Zotero\storage\tmp-sbpNrZ\file.tmp

Are you running any third-party security software?

lm_ecl · 2024-11-29T11:14:45+00:00

Yes, at EC we have an adapted digital environment with security reinforcements.
But both versions are installed on the same institution's computer. So I assume that something has changed in Zotero with regard to downloading files. If so, is it possible to get round this?
Or is it possible to know specifically what has changed between the two versions in this respect? So that I can check with my colleagues in IT to see if it's possible for us to get round the blockage.