Zotero seems to be broken

I've been trying to get zotero to work on docs and word but it just shows a solid red bar every time i try in-text citations and it doesnt let me cite anything. I rebooted it multiple times and tried different browsers. I can't tell if its an account issue or zotero is just broken. please send help!
  • Make sure the citation dialog isn't just appearing behind your other windows. That's the most likely thing here.

    If you're sure it's not that, we would want a Debug ID for reproducing this after restarting Zotero.
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