can't put PDF files directly into zotero

Pin3e

ID:619971208.I don't know why I suddenly can't use zotero, the web plugin still works, but I can't put PDF files directly into zotero

dstillman

Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If that fixes it, you'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.

If it still happens, provide a Debug ID (different from a Report ID) for reproducing it.

Pin3e

Debug ID ：D696225304
thank you! I've tried it once, but it still doesn't work

dstillman

Start by updating to Zotero 7, and see if it happens with all plugins disabled.

If it does, we'd want to see another Debug ID for reproducing it with all plugins disabled.

Pin3e

Debug ID ：D1614630479
ok,I updated zotero 7, but it still happens with all plugins disabled.

dstillman

[Exception... "Component returned failure code: 0x80520008 (NS_ERROR_FILE_ALREADY_EXISTS) [nsIFile.create]"  nsresult: "0x80520008 (NS_ERROR_FILE_ALREADY_EXISTS)"  location: "JS frame :: chrome://zotero/content/xpcom/file.js :: Zotero.File</this.createDirectoryIfMissing :: line 1054"  data: no]
        Zotero.File</this.createDirectoryIfMissing@chrome://zotero/content/xpcom/file.js:1054:11
        getSubdirectory@chrome://zotero/content/xpcom/dataDirectory.js:1268:19
        getStorageDirectory@chrome://zotero/content/xpcom/zotero.js:910:56
        Zotero.Attachments</this.getStorageDirectoryByLibraryAndKey@chrome://zotero/content/xpcom/attachments.js:2599:22
        Zotero.Attachments</this.getStorageDirectory@chrome://zotero/content/xpcom/attachments.js:2576:17
        Zotero.Attachments</this.createDirectoryForItem<@chrome://zotero/content/xpcom/attachments.js:2553:20
    From previous event:
        Zotero.Attachments</this.importFromFile</<@chrome://zotero/content/xpcom/attachments.js:116:30

Did you do something weird with your Zotero data directory? Symlinking your 'storage' folder or something like that?

Pin3e

Yes, I linked the storage folder with my Baidu web drive to make it easier for me to view the literature across devices. I did the same thing with another device, but it still worked

dstillman

Sorry, you'll need to undo that.

That might work on some systems, but it's not a supported configuration.

Pin3e

ok.thank you!