Zotero not working on researchgate

needhi.thangasamy

Hello,
I'm using the 7.0.10 64-bit version of Zotero, along with the 5.0.150 Zotero Connector on the latest possible version of Google Chrome.

When I try to save any paper from researchgate, I keep getting the following error:
"An error occurred saving with ResearchGate. Attempting to save using Embedded Metadata instead"

It also does not save the pdf anymore, and the icon indicates that it recognizes even articles as books ?
https://s3.amazonaws.com/zotero.org/images/forums/u9232629/1w778uia740odocn9s2m.png

I've tried every step recommended on this page https://www.zotero.org/support/troubleshooting_translator_issues
but nothing seems to have worked.

Any idea how I can get this fixed ?

adamsmith

Please provide all information requested in the last step on the troubleshooting guide

needhi.thangasamy

Hello, sorry here's the info

Example URL:
https://www.researchgate.net/publication/321076031_Effects_of_Xylotrechus_arvicola_Olivier_1795_Coleoptera_Cerambycidae_infestation_on_some_parameters_of_grapevine_production_in_Spain

Debug ID: D373423365

When I hover over the save button it says "Save to Zotero (ResearchGate)"

needhi.thangasamy

Update: This problem appears to fix itself once I login to my researchgate account

AbeJellinek

I can't reproduce any issue with saving while logged out, but it looks like the error was just a 403 ("Forbidden") response from their server. Could be that something about your network or browser looked suspicious.