Mac error syncing or communicating with Word

Error report (or whatever it is called) ID: 822094938

Adding citations to a paper and all was well until I got an error message that there was an issue adding the citation. Zotero would no longer sync or communicate with word. I restarted everything several times, including my computer. The sync wheel spins grayed out until the program crashes. When I updated Zotero to 7 it reinstalled the Word plugin, but it did not solve anything. I have the latest version of all software, plug-in and connector - including Mac OS.
  • edited 7 days ago
    If Zotero itself isn't working properly, let's put Word aside for the moment. Can you provide a Debug ID for Zotero startup through the initial sync attempt (before any crash), using the "Restart with Logging Enabled…" option?
  • I turned the error log on in the process: here is the code D1432290942

    I cleared it and then restarted. Here is the code for that: D391211689
    When I generated this code everything seemed to work - sync and connection to word.

    I cleared everything, added back sync for all my libraries and generated this report: D371058345

    The error happened in the middle of adding citations to an article that I had downloaded from google drive in word format (it had comments, but all appeared normal). After adding 5 different endnotes I got the error and everything stopped working. I have to have a colleague do the work for me to meet the deadline. I would like very much to avoid this again, so any advice you can offer would be appreciated.
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