Problem with updating Zotero citations in MS word file

I've deleted a citation from my text and I am pretty sure it is not cited anywhere in the document, but it still APPEARS in the bibliography

Of course, I tried quitting and reopening the Word/Zotero apps, clicking refresh in the Zotero tab in the Word file, re-inserting the bibliography, enabling/disabling automatic updates ..etc. but no luck. Does anyone have any idea how to resolve this? Thanks in advance.
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