Zotero 7.0.9 doesn't sync with word plugin / items added from hard drive

Dears

I recently upgraded to zotero 7.0.9 and imported my article library via drag & drop to the system. While I can find all items I imported to zotero in the app, when I try to create a citation for them in word, zotero doesn't find it. How do I fix this?

I've already tried to rebuild the index (?!) and updated the word plugin. None of this works and btw I cannot understand how zotero doesn't find items in word that are added on the app library.

Help please!

Maria
  • edited today at 10:52am
    I think a lot of confusion here…

    First, upgrading to Zotero 7 doesn't affect your data in any way. You shouldn't be "importing" anything — any library you had in Zotero 6 on the same computer should be available after upgrading, and "importing" would certainly break links to existing citations in word processor documents. What exactly do you mean by "importing"?

    What do you mean by "when I try to create a citation for them in word, zotero doesn't find it"? What are you clicking/typing, and what do you see?

    And rebuilding the full-text index wouldn't be at all relevant here. (Don't click buttons deep in the settings if you don't know what they do! Just post here!)
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