Add in on Word stopped working

safiah11

My Word add in (and the same for my colleague's) both stopped working. There's a blank space where the Zotero tab used to be -- when you click it, the Zotero items show up; however, none of them work.

Anyone else having this issue? We have both tried everything we can think of to resolve it on our own.

832537333

https://s3.amazonaws.com/zotero.org/images/forums/u15781226/lwcqwuhcqpdbcwvlnsvn.png

adomasven

Are you working on an institutional computer? This occurs when Zotero is unable to run macros in Word. Your admin may have disabled that. See https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_tab_does_not_appear_in_the_word_ribbon