unable to use zotero in google docs

dstillman

This discussion was created from comments split from: cant cite in google docs.

agony88

debug ID: 514365134

hi, i am unable to use zotero in google docs regardless of what browser im using. ive tried chrome, arc, zen. i clicked on the zotero icon or on the zotero settings in the top panel and tried to add citations. nothing happened. please investigate and fix this issue

willing to record the process and send it to an email or thru dropbox. let me know any additional info u might need

dstillman

(Please start new threads for new issues. I've moved this to a new thread.)

We'd need the same answers from you as in the other thread. You also provide a Report ID, not the Debug ID that we need.

agony88

hi @dstillman heres the debug id

D1194680526

hope this helps. let me know if u need anything else

dstillman

That's from the Zotero Connector. For this we want a Debug ID from Zotero for an attempt to insert a citation.

agony88

sorry for the super late reply, heres the zotero debug ID

D1611332791

adomasven

You did not restart Zotero. The instructions from the other thread:

Restart Zotero and refresh Google Docs. Then provide a Debug ID from Zotero for an attempt to insert a citation.

agony88

hey! i restarted zotero and refreshed google docs. then i tried zotero and it ask me to connect the zotero with my google docs. now its working fine :D thank you anyways