339510337

Arinjiang

https://s3.amazonaws.com/zotero.org/images/forums/u13213304/xlwdwu4zlpv3ht7cypje.png

During software synchronization, this message appears, and the database cannot be synced on the iPad.

dstillman

Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If it still happens, provide a Debug ID for a sync that triggers this.

Arinjiang

ID: 435269483

https://s3.amazonaws.com/zotero.org/images/forums/u13213304/wy81mazzws0virceugj9.png

When restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), it still happen mistake.

dstillman

We need a Debug ID for a sync that triggers this in Troubleshooting Mode, not a Report ID. Follow my link for instructions.

Arinjiang

Debug ID：D2054482958