Report ID:1292081655

kczen

i got this report id
seems like the syncing is not complete. please help.

dstillman

Provide a Debug ID for a sync attempt that produces this error.

kczen

D2089515327.

dstillman

Take a look in the '8IKM4M55' directory, if there is one, within the 'storage' directory within your Zotero data directory.

Does it exist? How many files are inside it?

Also, have you tried restarting your computer?

kczen

no it doesnt
and i have tried restarting my computer

dstillman

Disable any anti-virus or other security software you have installed, as well as other Firefox extensions, and try again.

kczen

just did that . but still the same

dstillman

Provide another Debug ID.

dstillman

Also, is this a standard local hard drive?

kczen

D735033533. yes its in my laptop

dstillman

I'm not sure what's going on here. We haven't seen this before. It shouldn't actually get to the point where it's throwing an error if '8IKM4M55' doesn't exist in your 'storage' directory.

You can try creating a '8IKM4M55' directory manually, though that shouldn't be necessary. Also check your disk for errors.

And check again that you've completely disabled any security software, since that's the most likely culprit for weird issues like this.

kczen

i am using kapersky but i just installed it a few days ago and before that i am using norton antivirus. and how do i get to the storage directory ?

dstillman

I linked to instructions above.

http://www.zotero.org/support/zotero_data

kczen

8IKM4M55 found that file but i couldnt open that folder. my computer says it is corrupted

dstillman

OK, well, that's the problem. Check your disk.

kczen

how do i check my disk ?what disk ?

dstillman

Check your hard disk for errors. If you need help with that you'll need to ask somewhere else, though, because this isn't a Zotero issue.

http://windows.microsoft.com/en-US/windows-vista/Check-your-hard-disk-for-errors