Upgrade StorageGoogle and Word Document Not Updating + Zotero Plug-in Malfunctioning [Report ID: 1598202012]
Hello.
I have two problems I'm hoping you can help me with:
(1) I am looking to update some in-text citations in a Google Doc. I went into the Zotero desktop app and updated the authors and title and refreshed the Google Doc by going to Zotero > Refresh). After refreshing, the citation still has not updated. I did this in Google Doc and in Microsoft Word. When I went to download the Google Doc as a Word document to try that way, I followed the instructions at https://www.zotero.org/support/kb/moving_documents_between_word_processors on how to move documents with Zotero citations between word processors to ensure the citations remain linked. Unfortunately, it is still not working for me either way.
(2) When I go to Zotero/”Add/Edit Citation” in the Google Doc for certain in-text citations, the attached picture is what appears for me. When I then go to select my email address, the page appears to malfunction and I’m either redirected to the Zotero desktop app (i.e., my Zotero desktop app just appears) or I’m redirected to the Google Doc page — I tried selecting different email addresses to see if that made a difference but it didn’t.
Thank you in advance for your help with both issues.
https://s3.amazonaws.com/zotero.org/images/forums/u14863595/mm8xma6j1qvub0jthbc2.png
I have two problems I'm hoping you can help me with:
(1) I am looking to update some in-text citations in a Google Doc. I went into the Zotero desktop app and updated the authors and title and refreshed the Google Doc by going to Zotero > Refresh). After refreshing, the citation still has not updated. I did this in Google Doc and in Microsoft Word. When I went to download the Google Doc as a Word document to try that way, I followed the instructions at https://www.zotero.org/support/kb/moving_documents_between_word_processors on how to move documents with Zotero citations between word processors to ensure the citations remain linked. Unfortunately, it is still not working for me either way.
(2) When I go to Zotero/”Add/Edit Citation” in the Google Doc for certain in-text citations, the attached picture is what appears for me. When I then go to select my email address, the page appears to malfunction and I’m either redirected to the Zotero desktop app (i.e., my Zotero desktop app just appears) or I’m redirected to the Google Doc page — I tried selecting different email addresses to see if that made a difference but it didn’t.
Thank you in advance for your help with both issues.
https://s3.amazonaws.com/zotero.org/images/forums/u14863595/mm8xma6j1qvub0jthbc2.png
For (2), make sure the citation dialog isn't just appearing behind your other windows. That's the most likely thing here. If you're sure it's not that, can you provide a Debug ID for reproducing this after restarting Zotero?