Zotero doesn't find my citations when I want to put them in Word

Lawapanyann

[Split from Zotero 7 word wrap missing (standard view)]

my new version of ZOTERO after uploading doesn't find my others citations when I want to put them in word

dstillman

(Please start new threads for new issues — the thread you posted to isn't related. I've moved this to a new thread.)

Not sure what you mean here. Can you say more, and also include some screenshots showing what you mean?

Lawapanyann

Ok thnaks so much. I've done a upgrading the night and so my other citations don't appear when I'm in word. Right now Zotero doesn't renew the citationns and show me this error message
https://s3.amazonaws.com/zotero.org/images/forums/u11641834/zga21ppoov483gs3yr1a.jpg

poettli

(Other reports on this popup window:
https://forums.zotero.org/discussion/117960/repot-number-d2051890956-xml-parse-error
https://forums.zotero.org/discussion/117649/xml-parsing-error
https://forums.zotero.org/discussion/114996/beta-xml-parsing-error-in-word-add-on)

dstillman

@Lawapanyann: That's a bug that we've been trying to reproduce, but it's also just cosmetic — that window is just a progress window that should disappear once the operation is done. Are you saying that's not happening?

How large is the document, and how long have you waited?

If it's been a while, you should try just restarting Zotero and trying again.