autolocking annotations on iPad
Aloha all,
While actively working on a document on my iPad, the annotations keep automatically locking (little lockpad icon top right of box) and I am unable to add comments, change the color, or add tags to highlighted regions. I can delete them and continue to make more, but I don't understand why they are automatically locking within seconds of me highlighting anything (from a single word to a string of sentences, the same thing occurs).
I've noticed that this only happens when I'm not connected to the internet? The pdf is downloaded and I have no issue opening/closing the doc, or viewing/making edits to older annotations (they remain unlocked?) but the new annotations lock?
Any help would save me much frustration!
While actively working on a document on my iPad, the annotations keep automatically locking (little lockpad icon top right of box) and I am unable to add comments, change the color, or add tags to highlighted regions. I can delete them and continue to make more, but I don't understand why they are automatically locking within seconds of me highlighting anything (from a single word to a string of sentences, the same thing occurs).
I've noticed that this only happens when I'm not connected to the internet? The pdf is downloaded and I have no issue opening/closing the doc, or viewing/making edits to older annotations (they remain unlocked?) but the new annotations lock?
Any help would save me much frustration!
- Does this happen in all your documents in the group library?
- What about new documents with no annotations yet, or just a small number of annotations?
- What is the device model, and what is the iOS version?
- I checked this and while sometimes in new documents it doesn't immediately start happening, there were documents where it did start locking up on the first highlight. So I don't think so.
- it's a 2018 ipad pro. iPad v. 17.6.1
I'm going to try updating my iPad and see if that makes a difference in the next couple of days. Thanks for your
- Start a debug log by going to settings (gear icon in libraries list) > Debug Output Logging > Start Logging, then go and create some annotations where you witness the locking issue, go back to settings and Stop Logging, and post the debug log id here.
- Sign out and sign in again, check if the issue happens still, and let us know of the result.
D674632337
I logged out and back in again it’s still happening. Here’s the log for that
D1390473726
https://www.zotero.org/support/beta_builds#zotero_for_ios_beta