My whole Safari freezes

dstillman Zotero Team
This discussion was created from comments split from: zotero extension in safari freezing and crashing safari.
  • jeffradiane
    I am having this SAME problem! My whole Safari freezes and then when I pull up the Force Quit app, it tells me that the Zotero connector is not responding. And I am forced to quit that and Safari. But it is happening pretty frequently now. I don't even have the Zotero app open!
  • dstillman Zotero Team
    Are you running Zotero 7? Can you provide a Report ID?
  • daniel.dohan
    I've experienced this problem infrequently -- approx every 10 days -- for a few weeks now. I believe it started before I upgraded to Zotero version 7 and the upgrade did not correct it. I'll see if I can send a report ID next time it occurs, and I also enabled debug logging b/c safari has to be force quit so not sure I'll be able to send a report.

    Zotero: 7.0.7 (last crash occurred just before I updated)
    connector: 5.0.142
    MacOS: Sonoma 14.7
    Safari: 18.0.1
  • jeffradiane
    edited October 15, 2024
    Zotero does not seem to be running a report error because I don't have zotero open. (It just occurred again!) My Safari is crashing (frozen and must force quit) because the Zotero connector is not responding, but to be clear I am not using zotero at the time. I have Zotero 7.0.3 on my Mac.
    OS: Sonoma 14.6.1
    Safari 17.6
  • jeffradiane
    Here is the report info:

    Date/Time: 2024-10-22 06:17:50.526 -0700
    End time: 2024-10-22 08:55:42.751 -0700
    OS Version: macOS 14.6.1 (Build 23G93)
    Architecture: x86_64h
    Report Version: 49
    Incident Identifier: 3746DE26-66E4-4288-8241-7134DE9E6ACC

    Data Source: Stackshots
    Shared Cache: B8509D0F-C366-3716-9A03-EFA00B40318A slid base address 0x7ff8010cf000, slide 0x10cf000 (System Primary)
    Shared Cache: 5E6C259D-2F93-3860-A085-755B83BCB7D8 slid base address 0x7ff81f3fb000, slide 0x1f3fb000 (DriverKit)

    Command: ZoteroSafariExtension
    Path: /Applications/Zotero.app/Contents/PlugIns/ZoteroSafariExtension.appex/Contents/MacOS/ZoteroSafariExtension
    Identifier: org.zotero.SafariExtensionApp.SafariExtension
    Version: 5.0.142 (1)
    Team ID: 8LAYR367YV
    Architecture: x86_64
    Parent: launchd [1]
    Responsible: Safari [1013]
    PID: 1021
    Time Since Fork: 86718s

    Event: hang
    Duration: 9472.22s
    Duration Sampled: 5.10s (process was unresponsive for 9467 seconds before sampling)
    Steps: 51 (100ms sampling interval)

    Hardware model: MacBookPro16,3
    Active cpus: 8
    HW page size: 4096
    VM page size: 4096

    Time Since Boot: 77488s
    Time Awake Since Boot: 23134s

    Fan speed: 0 rpm
    Total CPU Time: 8.124s (27.3G cycles, 25.9G instructions, 1.05c/i)
    Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
    Free disk space: 89.28 GB/233.47 GB, low space threshold 3072 MB
    Vnodes Available: 83.36% (219374/263168)

    Preferred User Language: en-US
    Country Code: US
    OS Cryptex File Extents: 408


    It's super frustrating how often this happens! at least once per week, sometimes more.
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