payment mixed between accounts

ewapewa

I made the mistake of thinking I could open a separate account now I with am with a different new institution. When I realised it wouldn't work on the app I tried to pay for additional storage on the old account, but the payment automatically went to the new account. So I am still in the situation where I cannot use the zotero app on the new account and I do not have any credit on the old one.

Could anyone please advise

dstillman

Email storage@zotero.org at we can transfer the storage subscription.

(It's not that it "automatically" applied to the new account. It would just apply to whichever account you were logged into on the website at the time.)

emcbundle

That is amazing thank you!