zotero7 sync error

shahwaiz.cn

Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIFileInputStream.init]

I get the above error when the sync process is going for a while, whatever webdav I used. Any method to solve?THANKS!

dstillman

Can you provide a Debug ID for Zotero startup through a sync that triggers this, using the "Restart with Logging Enabled…" option?

You should first disable any third-party plugins.

shahwaiz.cn

yes, the Debug ID is 1107474020. i have disable all the plugins and Restart with Logging Enabled.

dstillman

That’s not a Debug ID.

shahwaiz.cn

sorry for the mistake,the debug id is D931030875

dstillman

That's not with all plugins disabled.

shahwaiz.cn

I feel so sorry about that, the new Debug ID is D990723236.

dstillman

This could be an issue with security software on your system, an issue with incorrect file permissions in the Zotero data directory, or some problem with whatever E: is. You can try moving your data directory to the default location in C:.

shahwaiz.cn

Thanks so much!!! I resolve this problem by moving the data directory to the default location in C:. But is there another method to resolve this problem without moving the data directory?

dstillman

You don't say what E: is. Any solution would depend on that. But this isn't something we can help with — it just means Zotero can't access the files in that location for some reason.

shahwaiz.cn

got it, thanks so much!