Upgrade StorageZotero crashes frequently when adding new papers through Safari connector
Hi there,
I have been having this issue for a long time now. This is the first part of the report it gives, it is too long to post in full. Any ideas? I have restarted and upgraded many times over the past year and it still persists. It does not happen every time, but seems to occur in spurts with no rhyme or reason to me.
Any help/input is appreciated, thanks!
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Translated Report (Full Report Below)
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Process: zotero [4478]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 6.0.37 (6.0.37)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2024-09-25 21:31:39.6153 -0400
OS Version: macOS 13.6.9 (22G830)
Report Version: 12
Anonymous UUID: 4054084F-8CA5-9A9B-B926-6D9857F6AD37
Time Awake Since Boot: 5300 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000030bab4ff8
Exception Codes: 0x0000000000000002, 0x000000030bab4ff8
Termination Reason: Namespace ROSETTA, Code 0
VM Region Info: 0x30bab4ff8 is in 0x3082b1000-0x30bab5000; bytes after start: 58736632 bytes before end: 7
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
unused __TEXT 2041e8000-2041ea000 [ 8K] r--/r-- SM=NUL ...ed lib __TEXT
GAP OF 0x1040c7000 BYTES
---> Stack Guard 3082b1000-30bab5000 [ 56.0M] ---/rwx SM=NUL
Stack 30bab5000-30c2b1000 [ 8176K] rw-/rwx SM=PRV
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libmozglue.dylib 0x10c6a09c0 0x10c697000 + 39360
1 libmozglue.dylib 0x10c6a0873 0x10c697000 + 39027
2 CoreFoundation 0x7ff808577311 __CFStrAllocateMutableContents + 57
3 CoreFoundation 0x7ff808576a93 __CFStringChangeSizeMultiple + 690
4 CoreFoundation 0x7ff8085946b5 __CFStringAppendBytes + 596
5 CoreFoundation 0x7ff808592b75 __CFStringAppendFormatCore + 11048
6 CoreFoundation 0x7ff8086c1d6b _CFStringCreateWithFormatAndArgumentsReturningMetadata + 169
7 CoreFoundation 0x7ff80859003c _CFStringCreateWithFormatAndArgumentsAux2 + 28
8 Foundation 0x7ff80937746b -[NSPlaceholderString initWithFormat:locale:arguments:] + 188
9 Foundation 0x7ff8093860f8 +[NSString stringWithFormat:] + 153
10 Foundation 0x7ff80940ba6e NSStringFromRect + 81
11 AppKit 0x7ff80b628b83 -[NSWindow _setFrameCommon:display:fromServer:] + 130
12 XUL 0x11512a026 0x11310f000 + 33665062
Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7fffa404c 0x7ff7fffa0000 + 16460
Thread 2:: Gecko_IOThread
0 ??? 0x7ff89811e9a8 ???
1 libsystem_kernel.dylib 0x7ff8084ca18a kevent + 10
2 XUL 0x1135f7ef1 0x11310f000 + 5148401
I have been having this issue for a long time now. This is the first part of the report it gives, it is too long to post in full. Any ideas? I have restarted and upgraded many times over the past year and it still persists. It does not happen every time, but seems to occur in spurts with no rhyme or reason to me.
Any help/input is appreciated, thanks!
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: zotero [4478]
Path: /Applications/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 6.0.37 (6.0.37)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2024-09-25 21:31:39.6153 -0400
OS Version: macOS 13.6.9 (22G830)
Report Version: 12
Anonymous UUID: 4054084F-8CA5-9A9B-B926-6D9857F6AD37
Time Awake Since Boot: 5300 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000030bab4ff8
Exception Codes: 0x0000000000000002, 0x000000030bab4ff8
Termination Reason: Namespace ROSETTA, Code 0
VM Region Info: 0x30bab4ff8 is in 0x3082b1000-0x30bab5000; bytes after start: 58736632 bytes before end: 7
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
unused __TEXT 2041e8000-2041ea000 [ 8K] r--/r-- SM=NUL ...ed lib __TEXT
GAP OF 0x1040c7000 BYTES
---> Stack Guard 3082b1000-30bab5000 [ 56.0M] ---/rwx SM=NUL
Stack 30bab5000-30c2b1000 [ 8176K] rw-/rwx SM=PRV
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libmozglue.dylib 0x10c6a09c0 0x10c697000 + 39360
1 libmozglue.dylib 0x10c6a0873 0x10c697000 + 39027
2 CoreFoundation 0x7ff808577311 __CFStrAllocateMutableContents + 57
3 CoreFoundation 0x7ff808576a93 __CFStringChangeSizeMultiple + 690
4 CoreFoundation 0x7ff8085946b5 __CFStringAppendBytes + 596
5 CoreFoundation 0x7ff808592b75 __CFStringAppendFormatCore + 11048
6 CoreFoundation 0x7ff8086c1d6b _CFStringCreateWithFormatAndArgumentsReturningMetadata + 169
7 CoreFoundation 0x7ff80859003c _CFStringCreateWithFormatAndArgumentsAux2 + 28
8 Foundation 0x7ff80937746b -[NSPlaceholderString initWithFormat:locale:arguments:] + 188
9 Foundation 0x7ff8093860f8 +[NSString stringWithFormat:] + 153
10 Foundation 0x7ff80940ba6e NSStringFromRect + 81
11 AppKit 0x7ff80b628b83 -[NSWindow _setFrameCommon:display:fromServer:] + 130
12 XUL 0x11512a026 0x11310f000 + 33665062
Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7fffa404c 0x7ff7fffa0000 + 16460
Thread 2:: Gecko_IOThread
0 ??? 0x7ff89811e9a8 ???
1 libsystem_kernel.dylib 0x7ff8084ca18a kevent + 10
2 XUL 0x1135f7ef1 0x11310f000 + 5148401
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AbeJellinekYou're running Zotero 6 under Rosetta, so first try updating to Zotero 7, which runs natively on Apple Silicon Macs. You can update via Help -> Check for Updates... or from the download page.
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JonSmolenJust updated and will try this - thanks for the insight!