PDF Files not syncing

thilaraja
Debug ID: D463990271

Hello there, I have had issues opening PDF files on my Zotero on Device A - new laptop.

I am able to open that same file on Device B - old laptop, and my Zotero online Web Library.

Please help
  • dstillman
    We can't really say more than what it says in the error message:
    The file 'C:\Users\…]\Zotero\storage\YZYDCZNZ\[…].pdf' cannot be created.

    Check that the file is not currently in use, that its permissions allow write access, and that it has a valid filename.

    Restarting your computer or disabling security software may also help."]
    If this is an institutional computer, you should ask your IT department.
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