Zotero connector creating entries with seemingly random outcomes

Hi! My Zotero connector has erratic behavior when creating entries for IEEEXplore articles.

In a nutshell: it rarely succeeds at the 1st attempt to create the entry, most of the time it needs 2 or even 3 attempts. Sometimes it just creates a website entry (sometimes without even the snapshot!), sometimes an article without attachment, and sometimes it finally is able to add the attachment as well. For example, the screenshot below shows 4 different entries created from pressing the connector on the same article (https://ieeexplore.ieee.org/document/9951606).

Thanks in advance for any help in solving this!

P.S. I've had this problem since forever, but asking about it only now, motivated by a similar post (https://forums.zotero.org/discussion/115741/can-not-save-pdf-on-ieee-website-in-chrome).

https://s3.amazonaws.com/zotero.org/images/forums/u6698191/f6897xskk2wjxvxe2uvx.png
  • Could you submit a Debug ID from the Zotero Connector for an attempt to save that doesn't capture full metadata?
  • Certainly! D1146424208 is for an attempt that resulted in just a "webpage" entry, and D1397198331 is for a successful attempt ("article" entry, with PDF attached).

    BTW, I noticed I have lots of the errors below in the "Report Errors" section of the connector's Advanced preferences:
    [JavaScript Error: "HTTP request to http://127.0.0.1:23119/connector/ping has timed out after 15000ms"]

    Thanks for your help!
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