unable to add citations using keep sources sorted

LowFrog

I recently switched to Zotero 7 and am enjoying the improvements and new clean look - thanks for your hard work.

I have a Google Doc that I created while I was using Zotero 6.x. After upgrading to version 7, I can only add a new citation by using the Classic View. When I use Keep Sources Sorted, I get the initial Quick Window Citation box, but when I type the author's name and , the following dialog box does not appear. It is not hidden, but I can see two windows if I hover the pointer over the Zotero icon on the taskbar. One is the program, and the other is labeled Quick Format Citation but is blank.

I updated the Chrome Connector and disabled extensions. I have switched my default to Classic View but would prefer to use Keep Sources Sorted. Thanks in advance.

dstillman

Can you share a screenshot of what you mean?

But it sounds like you're conflating things here. "Keep Sources Sorted" is just an option in both the regular (Quick Format) citation dialog and the classic dialog. When you're not using the classic dialog, you're using the Quick Format dialog.

LowFrog

Thanks for your quick response. When I use the Quick Format citation dialog after I insert the cursor and press c, the initial red prompt window appears. I enter the author's last name, and a list of possible references appears. When I press on a reference, Google Docs notes it's updating, and nothing happens.

I can see the Quick Format citation window if I hover over Z on the Task Bar (see attached). If I select that window, it does nothing. Pressing Alt+Tab does the same. The only way to get out is to "X out" from the Task Bar window. This takes me back to the Google Docs at my last cursor placement, with no citation.

The only workaround I could figure out was to use the Classic Add Citation. I prefer the QFC dialog box method. Thanks again for your help.

https://s3.amazonaws.com/zotero.org/images/forums/u8961283/7f7hq745r9lo9ykq9a30.png

adomasven

Does this happen in Troubleshooting Mode (Help -> Restart in Troubleshooting Mode)? If so, could you submit a Debug ID after restarting Zotero and refreshing Google Docs for an attempt to insert a citation, and this behavior occurring?

LowFrog

I'm sorry for the communication lapse. A few days ago, I noticed the GD-Zotero interaction was getting increasingly erratic, so I had to divert my attention from my original post. It took a bit of white-knuckle tracking to figure out what was happening, but I figured out that one of my collaborators did not have the Chrome connector installed and was editing the GD. This collaborator is connected, and the doc was refreshed in Zotero.

After I got this straightened out, I checked to see if I could send you the Debug_ID, but I couldn't reproduce my original error. Everything works as it should—both the Quick Format Citation dialog box and the Classic dialog box work.

Could my original problem be related to that editor not having the Chrome connector installed? Thanks for your help.

adomasven

Could my original problem be related to that editor not having the Chrome connector installed?

No, but if this was caused by a plugin, it may have been updated to fix it in the meantime.