Microsoft word cant communicate with zotero

yining0000

I have tried to upgrade the zotero , restart both microsoft word and zotero , but still cant function . Appreciate if anyone can help , thanks in advance !
https://s3.amazonaws.com/zotero.org/images/forums/u12713717/df87anzefyjcnxkbemlh.png

dstillman

https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons