Citations not accepted in Word

RVJones

I have set up Zotero and it seems to be in order. I also downloaded the plug in but when I try to enter the citation in Word it will not accept them. It tells me to check that Zotero is running and it is.

dstillman

We always need the exact message you're receiving. If you're referring to "Word could not communicate with Zotero. Please ensure Zotero is running and try again.", see https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons