Upgrade StorageProblem account synchronization
Hello
I downloaded zotero on my work laptop and tried to sign in/sync it with my zotero-account that I use on my private computer and iPad. Although I tried multiple times, it didn’t work (the synchronization between my private laptop and iPad works though). It loads the page, but then there is always this warning that “request timed out”. I tried to submit the error, but it wouldn’t allow me too (the page just freezes and doesn’t load).
This is very frustrating. Could you help me?
Kind regards
Nicole
I downloaded zotero on my work laptop and tried to sign in/sync it with my zotero-account that I use on my private computer and iPad. Although I tried multiple times, it didn’t work (the synchronization between my private laptop and iPad works though). It loads the page, but then there is always this warning that “request timed out”. I tried to submit the error, but it wouldn’t allow me too (the page just freezes and doesn’t load).
This is very frustrating. Could you help me?
Kind regards
Nicole
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dstillmanWe answered you via email. For connection issues, see Connection Error and Zotero and Firewalls. If you're having trouble, you may need to speak to your IT department and point them to those pages. It sounds like they're either blocking connections to Zotero servers or are using a networking configuration that Zotero isn't picking up.
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nicolepfenningerI reached out to the IT people and they could help me solve the issue. Thank you very much!