word could not communicate

t0m
hi,

since my last update to the Zotero plug-in, it no longer works.

d when I try insert a quote, I obtain for the message:

word could not communicate with zotero. Please ensure that Firefox is open and start again."
But FF is open!

what can i do to resolve this problem?

thanks

ps i use zotero with word MS 2008 on Mac
  • tbaudoux
    I got the same problem...

    SInce I have upgraded zotero to 2.0.2 ( or maybe sine I have upgraded firefox to 3.6) i'm unable to insert a citation in word...

    I use
    ZOtero 2.0.2
    Mac OS 10.5.8
    Firefox 3.6
    zotero mac word integration 3.0a9
    and python 2.6.2.20100203

    what can i do to resolve this problem?

    thanks
  • tbaudoux
    I have found the solution on the forum


    see http://forums.zotero.org/discussion/11483/

    (" Seravall
    CommentTime2 days ago edited


    OK, I managed to solve the problem myself, by removing the word script folder in the users data folder, uninstalling the plugin Zotero-Mac integration and re-installing everything for the n-th time....

    Still do not understand the problem, but all is well that ends well... ")
  • soulsista2010
    URGENT
    I tried to solve the problem by uninstalling and reinstalling, but I still get the message that word cannot communicate with zotero.
    what to do??

    I also use:
    Zotero 2.0.2
    Mac OS 10.5.8
    Firefox 3.6
    zotero mac word integration 3.0a9
    python 2.6.2.20100203

    thanks!!

    PS- I had the problem last summer after updating firefox with zotero 1.x and I was so happy that now everything seemed to work. should we avoid updating firefox??
  • tbaudoux
    I'm not and expert... I'm really sorry...
    I just removed the word script folder in the users data folder ( note that if you word is not in english as french for me, you need to remove the word script folder from the "french version" of users data folder)...

    path:
    in english: home --> documents --> microsoft user data --> word script menu items
    in french: home --> documents --> données utilisateurs microsoft --> word script menu items


    Then, go back to firefox --> Tools→Add-ons→Extensions→Zotero WinWord Integration→Preferences and click “Reinstall Word components...

    good luck..
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