PDFs not downloaded using the Zotero Connector nor "Find Full Text"

dstillman

This discussion was created from comments split from: zotero is not saving PDF files (D634486261).

mathias.walter

I've the same problem and submitted D1223814870.

PDFs are neither downloaded if an entry is added using the Zotero Connector nor "Find fulltext" via rightclick on an item.
```
(3)(+0000000): Translate: resolving URL https://journals.plos.org/ploscompbiol/article/file?id=10.1371/journal.pcbi.1009731&type=printable
(3)(+0000000): Translate: resolved to https://journals.plos.org/ploscompbiol/article/file?id=10.1371/journal.pcbi.1009731&type=printable
(3)(+0000001): Translate: Saving item
(3)(+0000000): Translate: WARNING: Zotero.done() called after translator completion with error
(3)(+0000000): ===>undefined<=== (undefined)
(3)(+0000000): Translate: Translation successful
(5)(+0000001): Translate: Running handler 0 for done
(3)(+0000000): Downloading file from https://journals.plos.org/ploscompbiol/article/file?id=10.1371/journal.pcbi.1009731&type=printable
(3)(+0000088): Getting contents of Z:\AppData\Zotero\storage\tmp-RzwsCR\file.tmp
(3)(+0000001): Error downloading https://journals.plos.org/ploscompbiol/article/file?id=10.1371/journal.pcbi.1009731&type=printable: NotFoundError: Could not open the file at Z:\AppData\Zotero\storage\tmp-RzwsCR\file.tmp
```

The resolved URL can be downloaded manually in Firefox without any problems.

It worked quite a long time and stopped working with one of the 6.0.2x versions. I hopped 7.0 had fixed this.

BTW: I'm behind a corporate firewall with SSL scanning and central proxy with authentication (network.proxy.type=5). Everything works well, regardless of signon.autologin.proxy is true or false.

--
Regards
Mathias

dstillman

(Please start new threads for new issues. I've moved this to a new thread.)

I'm assuming Z: is a network share? You should try with the data directory on the local disk.

mathias.walter

Yes, Z: is a network share which worked over years. The tmp directory is also created but no file appear inside, if I watch the folder.

Using the default local profile and data directory does not change anything. See D393255390.

dstillman

Could you go to Tools → Developer → Run JavaScript, run the following code, and either paste the result or send it to support@zotero.org with a link to this thread? (We'll respond here either way.)

var req = await fetch('https://journals.plos.org/ploscompbiol/article/file?id=10.1371/journal.pcbi.1009731&type=printable');
var headers = [...req.headers.entries()];
headers.push(["status", req.status]);
return headers;

mathias.walter

The resulting headers look good to me:
[
"0": [
"0": "accept-ranges"
"1": "bytes"
]
"1": [
"0": "age"
"1": "0"
]
"2": [
"0": "alt-svc"
"1": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
]
"3": [
"0": "cache-control"
"1": "no-cache, no-store, max-age=0, must-revalidate"
]
"4": [
"0": "content-disposition"
"1": "attachment; filename=journal.pcbi.1009731.pdf"
]
"5": [
"0": "content-type"
"1": "application/pdf"
]
"6": [
"0": "date"
"1": "Wed, 28 Aug 2024 06:41:13 GMT"
]
"7": [
"0": "expires"
"1": "0"
]
"8": [
"0": "pragma"
"1": "no-cache"
]
"9": [
"0": "server"
"1": "Apache"
]
"10": [
"0": "strict-transport-security"
"1": "max-age=31536000"
]
"11": [
"0": "via"
"1": "1.1 varnish (Varnish/6.0), 1.1 google"
]
"12": [
"0": "x-content-type-options"
"1": "nosniff"
]
"13": [
"0": "x-firefox-spdy"
"1": "h2"
]
"14": [
"0": "x-frame-options"
"1": "DENY"
]
"15": [
"0": "x-varnish"
"1": "117342342"
]
"16": [
"0": "x-xss-protection"
"1": "1; mode=block"
]
"17": [
"0": "status"
"1": 200
]
]

dstillman

OK, it's likely security software on your system, then.

mathias.walter

The problem does not occur with Zotero 6 and the same test profile. Hence, it is not a firewall/proxy issue and something in the implementation must have changed.

How to dig into it?

I belive it is the same cause as https://forums.zotero.org/discussion/119170/files-not-syncing-wss-stream-zotero-org-not-reachable-2001635380#latest