Zotero failing to open after update to Z7

philhutchinson
I've used Zotero for several years without a single problem.
I am on an institutional ThinkPad T490 i7 Nvidia MX250, running Windows 10 and Sophos Endpoint Agent.
Since Zotero updated to 7x yesterday, it now fails to open. It begins to open but as it appears to be on the verge of completing opening it stalls and a popup appears that says "Zotero has stopped working".
I have gone into Sophos and there is no record of any events or of it blocking traffic.
https://s3.amazonaws.com/zotero.org/images/forums/u1815343/qcx2ubzi4yoz1ur6ib9e.jpg
  • dstillman Zotero Team
    This probably won't work, but if you start Zotero from the Run dialog with -ZoteroDebugText -console, is there a console window with anything logged at the point where that dialog appears? See Logging to a Terminal Windows for instructions.

    Beyond that, while sort of log from either Sophos or Windows itself would be helpful, I suspect we're going to need to speak to Sophos here.

    If possible, could you ask your IT department to contact us at support@zotero.org so we can try to figure out what's happening?
  • philhutchinson
    Thanks very much for your reply dstillman. As I went to follow your instructions Zotero forced a reboot, having just installed a further update. This further update seems to have resolved the problem.
    So, all is good. Thanks again for replying and thanks to the people at Zotero for rolling out a fix so quickly.
  • dstillman Zotero Team
    Alas, we didn't actually fix anything related to this, but glad to hear it's working for you now.
  • philhutchinson
    Interesting! I wonder who forced the update, which required the reboot? The popup said Zotero had been updated and required a system reboot.
    Perhaps my IT department did something and pushed it via the organisational software update platform. Who knows?! The important thing is that it is now working.
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