Broken document - Report ID 546834865

Hello,

I have issues adding new citations in my word document. I mean I can add the citation, but afterwards the following message pops up: An error has occurred while updating your document.

In the last days I had problems adding citations as well, but differently. The Zotero toolbar didn't appear after I clicked on Add/Edit Citation in the Word add on. So I updated my Zotero today and it worked for a while. But then I changed the citation style and the problems restarted, as described above. I tried to debug the document and failed. I also tried to add citations in a new document, still I get the error message.

What can I do now to fix my document?
  • Restart Zotero and Word and go through the troubleshooting steps. Describe in your own words what happens at each step.
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