Word cannot communicate with Zotero - Mac

scahill

I am having a communication problem with Zotero on Word 2008 for Mac. It was working fine until I updated to the most recent versions of Zotero 2.0.1 and Zotero MacWord Integration 3.0a9. I have Firefox 3.6.

I tried re-installing the MacWord Integration addon to no effect and also tried disabling all my add-ons except for the Zotero ones. I am still getting the communication error message. What can I do?

dstillman

Open Terminal (via Spotlight if you don't know where to find it) and paste in this:

ls -la /Users/Shared/.zotero*
and hit Return.

Then do the same for this:

ls -la ~/.zotero*
Tell us the result of both commands.

scahill

The result of the first command was:

prw-r--r-- 1 Susan C wheel 0 13 Mar 16:39 /Users/Shared/.zoteroIntegrationPipe_Susan C

and the result of the second was:

ls: /Users/Susan C/.zotero*: No such file or directory

dstillman

OK, this is an issue with the latest plugin version when using an OS X account with a space in the username.

We'll get a new plugin out that fixes this, but as a quick (untested) workaround, try this from Terminal:

mv /Users/Shared/.zotero* ~/.zoteroIntegrationPipe

scahill

Thanks for your help but that unfortunately didn't resolve the issue. I'm still getting the message "Word cannot communicate with Zotero"

alawrenc

I'm having the same issue and similar reports with the terminal responses.

dstillman

The issue with OS X account names containing spaces is now fixed in the latest MacWord plugin. You can update via Firefox's Tools menu -> Add-ons -> Extensions -> Find Updates or from the installation page.

alawrenc

Thank you!