Error 1746159236

lgil
I'm trying to sync to a new computer. In my old computer I have 298 items, while when syncing in the new one I get 218. Therefore, I wanted to sync Zotero of my old computer, thinking that, perhaps, it didn't sync for a long time. But now Zotero doesn't accept my current username and password for syncing, saying that

User canceled primary password entry

And it gives me this error number...any help? Thank you!
  • dstillman Zotero Team
    Is this a new installation of Zotero? Did you use Zotero 6 on this computer? Did you transfer Windows files from another computer?

    In any case, deleting the parent folder of the Zotero profile folder — the Profiles folder — and letting Zotero recreate it will probably fix this.
  • lgil
    Thank you dstillman! II couldn't find this folder, but finally resolved by just exporting and importing...thanks!
  • dstillman Zotero Team
    edited August 9, 2024
    No, absolutely don't do that — that's not a proper transfer of your data. You should delete the Zotero data directory from this computer and transfer your data properly.

    As the linked page explains, the profile folder is within a hidden folder, and the page says how to find it. We can help you with that if you're having trouble, but if you're going to post here, please don't do things that we don't recommend while we're trying to help you.
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