Zotero is not responding

arussell8
I need help. My Zotero is not responding. When I open the application, the blue circle spools and spools and it never unfreezes. I usually close the application and open it again and when I click on anything in the application it stops responding. The screen is blank, and I cannot see any of my libraries or any articles.

What should I do?
  • dstillman
    What OS is this? macOS?

    Has Zotero worked before on this computer? What happened since the last time it worked?

    Have you changed where the Zotero data directory is located?

    Trying holding down Option (Mac) or Shift (Windows) at Zotero startup to launch it in Troubleshooting Mode and see if that helps.

    If not, see Logging to a Terminal Window and send the log to support@zotero.org with a link to this thread.
  • arussell8
    Yes, Zotero has always worked on my laptop since installation 11/2023.

    I changed the data directory after the software stopped responding. It has been two weeks that the software has been spooling and not responding.
  • arussell8
    I held the shift key down while double-clicking the app on my desktop, and it is responding!!! I appreciate your help!
  • dstillman
    That disables plugins, so you should disable all plugins and then re-enable them one by one to see which one is causing this.
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