Zotero EZProxy issue

kybrarian

Hi,

There seems to be an issue with my institution's EZ Proxy settings that is preventing downloading attachments from certain databases including HeinOnline while authenticated via EZ Proxy.

This debug id: D922741538 should show two attempts to add the same content from Hein to Zotero once via a proxied link and once when on campus. Attachments fail to save when added via the proxied link but save properly when accessed on campus.

Thanks,
Kyle

adomasven

We're working on a fix for this. We'll let you know when it is available.

kybrarian

Thanks, @adomasven!

Is there any ETA on when this might be fixed?

kybrarian

@adomasven @dstillman Any updates on this bug?

My institution is in the process of canceling our RefWorks subscription and encouraging all of our users to migrate to Zotero instead.

As part of the transition, I'm supposed to be training law students and law school faculty/staff on how to use Zotero, but I would like to hold off on those trainings until I know Zotero works properly with Hein, as HeinOnline is likely to be one of the main sources these folks would use Zotero for.

(Most of the other major databases US legal scholars and students use (Westlaw, Lexis, BloombergLaw) are already incompatible with Zotero for other reasons, so I'd really like to schedule these trainings after Zotero is working properly with HeinOnline again.)

adomasven

We're still working on a fix, although it had to be delayed due to other urgent issues cropping up with the Zotero 7 release. We hope to have it available in the following weeks, but can't provide precise timelines.