cannot add any items--and serious error message

gregmichener
Hello all,

I find this a little too cliché, but I have to hand in my dissertation in 9 days. So any help is more than a little appreciated.
I cannot add any item to my library, and when I try to select any item, I get an error message, effectively shutting me out from using Z at all.
955256039
Security Error: Content at http://googleads.g.doubleclick.net/ may not load data from http://www.photius.com/countries/panama/government/index.html.

Please help!
  • dstillman
    1) That security error has nothing to do with Zotero.

    2) You're using Zotero 1.0, which is no longer supported. You can try disabling other Firefox extensions and checking your database integrity from the Advanced pane of the Zotero prefs, but if those don't help your best bet is to back up your Zotero data directory and dissertation documents and upgrade to 2.0.
  • gregmichener
    Thanks Dan!!!
    I'll try out and see if it works.
    Greg
  • gregmichener
    Hi Dan,

    I just wrote you a new message. I backed up my library and tried to install Z 2.0. Seems my library is corrupted. I tried to use the fix tool, in windows explorer (FF must be shut, right?) and it would not upload my sqlite. I know there's a manual way to do this, but I'm no computer genius. Any suggestions? I can't even get the Z window to open in my FF browser and have re-installed several times. I'm running 3.6.

    Much appreciated,
    Greg
  • dstillman
    Please stop creating new threads for the same issue. I understand that it's a stressful time, but creating new threads makes it harder for people to help you, and the other threads are just going to be deleted.
    I know there's a manual way to do this, but I'm no computer genius. Any suggestions?
    Get someone with computer skills to help you? Your database is corrupted (which could've happened if you were previously using Firefox 2.0 but shouldn't have happened since) and needs to be repaired, and if your database is too big for the automated tool then you need to use the manual repair steps.

    But re-read the instructions on the DB Repair Tool page—you're uploading a copy (or, better yet, a ZIP) of your database, so you can use Firefox to do the actual uploading.
  • gregmichener
    Hi Dan, I will stop with the threads-- I didn't realize I was starting new conversations.

    The DB Repair tool keeps timing-out, even though I have tried the zip and my library is only 14.78MB.

    Thanks for your help,
    Greg
  • dstillman
    Send an e-mail to support@zot....org with a link to this thread.
This discussion has been closed.