Zotero does not refresh. What can I do?

jsbsas

Hi! Zotero is trying to refresh since the beginning of the day and nothing is happening. Can I do anything to improve the process? many thanks!

- D1783950358
- Mac Word 16
- Zotero Plug in Mac

dstillman

Approximately how many citations, and what exact version of Word?

Is this a new problem? What happened since the last time it was working?