snapshot doesn't work on safari

dent.zz · July 24, 2024

snapshot doesn't work on safari 17.5
macos 14.5, MacBook Pro 2018

dstillman · July 25, 2024

We always need an example URL for problems with saving.

dent.zz · July 26, 2024

https://mp.weixin.qq.com/s?__biz=MzU3MTY3MjYxMQ==&mid=2247497389&idx=1&sn=df5ecccb4abb9dd56d00cc3ec16b1524&chksm=fcde27e1cba9aef7d2277bf614d7422d8b10f94194d3d9de33c39f22a6a3cc4a930218964650#rd

dstillman · July 26, 2024

That's working for me from Safari. What exactly is happening when you try?

Can you provide a Report ID from Zotero and a Debug ID from the Zotero Connector for reloading the page and trying to save?

dent.zz · July 26, 2024

Debug ID:D531161690
Report ID438667672
thank you very much for your help

mmoole · 2024-09-07T20:16:40+00:00

Snapshots are also not working for me, but with Firefox.
Report ID 2091385422
Before doing that, I uninstalled the extension, restarted Firefox, and installed the extension at new from the Zotero website. But still no snapshots anymore arrive in Zotero...