Word crashes when inserting citation but Zotero stays open
Hi,
I'm having trouble with a +60 pages document in Word that I can't divide for now.
When clicking on insert citation, Word closes and Zotero research open alone. Word then restart with an automatically saved document.
I'm on Windows 10. Version 10.0.19045 Build 19045
Word processor 6.0.4.SA.6.0.36 and version : 2406 build 17726.20160
Zotero : 6.0.36
Bibliographic style : selfmade but using since 5 years without problems.
I've a disabled the automatic update of citations format.
I worked on my document this morning without problem. Then when restarting in the afternoon, 1st citation was problematic. I tried on others documents : no problem.
I've tried to restart computer, Zotero and Word. I've checked the updates (Word, Zotero, Word). I've added no update between this morning and this afternoon.
I have a debug log if it can help.
Please I need to work on this document I can't restart it it's my PhD!
Thanks
I'm having trouble with a +60 pages document in Word that I can't divide for now.
When clicking on insert citation, Word closes and Zotero research open alone. Word then restart with an automatically saved document.
I'm on Windows 10. Version 10.0.19045 Build 19045
Word processor 6.0.4.SA.6.0.36 and version : 2406 build 17726.20160
Zotero : 6.0.36
Bibliographic style : selfmade but using since 5 years without problems.
I've a disabled the automatic update of citations format.
I worked on my document this morning without problem. Then when restarting in the afternoon, 1st citation was problematic. I tried on others documents : no problem.
I've tried to restart computer, Zotero and Word. I've checked the updates (Word, Zotero, Word). I've added no update between this morning and this afternoon.
I have a debug log if it can help.
Please I need to work on this document I can't restart it it's my PhD!
Thanks
I've tried removing the table of contents. It do'esn't work. BUT for some reason if I try to insert a citation on the first page. It does work... doesn't help but weird... I've tried everything on the troubleshooting page except copy of the content (5) and isolate the problematic citation (11) which let's be honest is a terrible process.
Going for number 5 : Hope I won't loose any formating in the process.