Help retriewing attached files

F.Peerboom

Hi everyone,

Recently my work-laptop (on which I use Zotero) crashed. The only way ICT-support could get the laptop running again was by completely rebooting it. Overall this isn't a big problem for my work, as all files that I work on are saved in a cloud,. As such I can again access all of them now that my laptop is running again. I am however facing a problem with Zotero.

After redownloading the software and syncing with my account I am unable to open the majority of the files that I previously attached to my sources. Whenever I click on a file, the following error message pops up: “The attached file could not be found”. The general support page on this issue (https://www.zotero.org/support/kb/files_not_syncing) does not help me, as the explanation offered there requires one to still have access to the laptop one originally uploaded the file with. As explained, however, this is not possible for me as I am still using the same (now rebooted) laptop.

Does anyone have any experience with this issue and know of a way to fix it? Or does this mean that I will simply not be able to access the previously attached files anymore?

I appreciate any help!

Thanks,
Felix

dstillman

You were at your file-storage quota, so additional files weren't being uploaded, which Zotero would've been warning you about on every sync. Upgrading your storage now, as you've done, doesn't do anything to fix that. Since you were at your quota, the files were just never on our servers.

If you delete the attachment items with the missing attachments, you can try using Find Available PDFs to download PDFs. That will work best if you're on a network or VPN connection with direct access to gated PDFs.

F.Peerboom

Thank you for the quick and clear reply! I'll try and recover some of the pdfs that way.

Thanks again,
Felix