Please help, have so many submissions due citations can't

aniyah.cao

Report ID: 108811414
Debug ID: D1984721866
Tried EVERYTHING the troubleshoot page mentioned and all workarounds people on the forums suggest. But whenever I try to add citation I get this error message: Zotero experienced an error updating your document.

Would you like to view troubleshooting instructions?

The same error message appears within a new doc.
Deleted and reinstalled both Zotero and Word tried everything.

dstillman

[JavaScript Error: "Could not find a running Word instance. [getDocument:y:\adomas\zotero\word-for-windows-integration\build\zoterowinwordintegration\document.cpp:145]"]

Is your document stored on OneDrive?

Are you starting either Zotero or Word as administrator? (You shouldn't do that.)

aniyah.cao

Nope documents are stored to my PC
how do i know if im starting as an administrator I don't think so?

dstillman

You'd have to check right-click → Properties of each .exe.

Can you provide a Debug ID for reproducing this in a new, empty document?

aniyah.cao

Thank you both aren't administrators.
Here is the Debug ID: D1639268630

dstillman

(3)(+0017467): Integration: WinWord-addEditCitation:'https://[…].sharepoint.com/personal/[…].docx' invoked

Right, so that file is on OneDrive. Step 7 on the troubleshooting page:

If using OneDrive on Windows, save the copy of the document to your local hard drive, or try renaming the file to remove any spaces in the filename. OneDrive is known to interfere with the plugin for some people.

aniyah.cao

still not :(
https://s3.amazonaws.com/zotero.org/images/forums/u12108211/db0eevvkuxmxvvoo2wxi.png

dstillman

Can you provide another Debug ID?

aniyah.cao

D897052802

dstillman

That doesn't show you reproducing the problem.

aniyah.cao

sorry this should, D1984721866

dstillman

You should try the things here:

https://www.zotero.org/support/word_processor_plugin_troubleshooting#error_or_non-responsive_plugin_buttons

aniyah.cao

Finally got it to work!

For others/future reference I programmed my windows troubleshooter for word!
https://s3.amazonaws.com/zotero.org/images/forums/u12108211/xlbcnon264qw4nc5urxp.png

Thanks for the help.

aniyah.cao

https://s3.amazonaws.com/zotero.org/images/forums/u12108211/u6qleec0dl8rxkuvufi4.png

tim820

You have 4 copies of the Zotero Add-in listed in the Word Add-Ins list, 3 active and 1 inactive (in your original screen grab that you then removed).

aniyah.cao

I thought it would help :/ Deleted them all
sorry for the double post of the image all :(