Sync Problems WebDAV

wooz

Hello,
My WebDAV connection and sync is giving me the message
"The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported."

My WebDAV Cloud Provider is using a "GlobalSign GCC R6 AlphaSSL CA 2023" certificate. World4You gave me the information that from their side there is no problem.

I already installed the software new.
I am working on a Windows with Zotero version 6.0.36

pls Help
Cheers
Stefan

dstillman

It's most likely what it says — that the server isn't sending the appropriate intermediate certificate and needs to be fixed. See the bottom section of Incomplete Cert Chain.

If you provide a Debug ID for a Verify Server attempt, we can confirm (or you can run the test yourself), but that'd be my guess.

wooz

Thanks for the Quick reply
Debug ID: D1987765461

SSL Labs server test is giving me None Chain issues.

On the certification path it tells me on step3 GlobalSign Self-signed

does that mean i have to do this?
https://www.zotero.org/support/kb/cert_override

Thx

dstillman

OK, yeah, server is fine. It looks like you'll need to use the Zotero 7 beta to access this server for now. I think the root certificate here is too new for Zotero 6, which is based on an older version of Firefox.

wooz

So then i am a beta Tester.
It works!

cheers to you dstillman
thx a lot