Issues with Zotero Citations in Word

Hello everyone,

I am experiencing a recurring issue with Zotero and Word, and I hope someone can help me resolve it.

I use Zotero with Word to insert citations into my document. Yesterday, after inserting several citations and verifying that the citation numbers and bibliography were correct, I saved the document. Today, as I continue my work, as soon as I introduce a new citation, the numbering restarts from 1, as if the previous citations did not exist. Even clicking "Refresh" or reinserting the bibliography does not resolve the issue.

This is the second time I have encountered this problem.

What I have tried so far:

Restarting Word and Zotero
Clicking "Refresh" in the Zotero tab in Word
Reinserting the bibliography
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