Hi. Experiencing hanging and failure to capture web page snapshots. Could you take a look please? Yes understand it's on MacOS/Safari and have seen the disclaimer, but this must be a relatively common user environment. Sent debugging output. 9 "ZoteroCP Web Content" processes running if that's relevant. Related I think, over time memory usage becomes extreme necessitating Safari/Zotero restart. 1502570844 Thanks
What do you see for "Zotero Connector (Safari)" in Activity Monitor? Does CPU usage and/or memory usage go up? Does the PID remain the same over the course of the 15 minutes?
Do you have to actually use the extension for this to happen?
Does it matter where you save from? Does just saving, say, forum threads here trigger it?
Can you provide a Debug ID from the Connector for an attempt that hangs?
Does it happen if you only use a single profile? Using only one profile has made it much more stable. Could be the problem.
What do you see for "Zotero Connector (Safari)" in Activity Monitor? Does CPU usage and/or memory usage go up? Does the PID remain the same over the course of the 15 minutes? Over several hours PID same, 37MB to 405MB memory usage.
Do you have to actually use the extension for this to happen? Not previously.
Does it matter where you save from? Does just saving, say, forum threads here trigger it? No.
That's a Report ID from Zotero, not a Debug ID from the Connector.
Over several hours PID same, 37MB to 405MB memory usage.
You're seeing that when the problem occurs, or in general? Are you saying that, just while browsing with Safari without using the Connector, you're seeing memory usage of "Zotero Connector (Safari)" go up to 405 MB? With a single profile or multiple?
Can you reproduce that? Restarting Safari and then getting up to hundreds of MB of memory usage from the Connector? How long does that take, and what steps are you taking to reproduce it?
Upgrade Storage
Sent debugging output. 9 "ZoteroCP Web Content" processes running if that's relevant.
Related I think, over time memory usage becomes extreme necessitating Safari/Zotero restart.
1502570844
Thanks
Can you say more about exactly what you're doing and what's happening?
What do you see for "Zotero Connector (Safari)" in Activity Monitor? Does CPU usage and/or memory usage go up? Does the PID remain the same over the course of the 15 minutes?
Do you have to actually use the extension for this to happen?
Does it matter where you save from? Does just saving, say, forum threads here trigger it?
Can you provide a Debug ID from the Connector for an attempt that hangs?
One profile.
Does it happen if you only use a single profile?
Using only one profile has made it much more stable. Could be the problem.
What do you see for "Zotero Connector (Safari)" in Activity Monitor? Does CPU usage and/or memory usage go up? Does the PID remain the same over the course of the 15 minutes?
Over several hours PID same, 37MB to 405MB memory usage.
Do you have to actually use the extension for this to happen?
Not previously.
Does it matter where you save from? Does just saving, say, forum threads here trigger it?
No.
Thanks again.
This was using one profile while using the connector, without experiencing the problem.