bug after update-- zotero on ios

Xiaoqingc4

I'm using zotero on ios (ipad), at first i experienced the "This document has been changed on another device. Please reopen it to continue editing."

To resolve this, i went to APP store and update to the latest version, but now, the whole App become extremely slow and i can't open any document within it, When i tried to open one PDF, it just took a long time to wait and then a forced exit.

and i generated a debug ID if this could help resolve this issue: D1075811802

thanks a lot!

Xiaoqingc4

to add the version information, i've now updated to 1.0.38. it also says Build 276.

I also saw the same problem with other ios Zotero user in the forums, so i was wondering how can i intall the earlier version back? which may help resolve the problem (can't open PDF, and then crashed and forced exit) thanks!

dstillman

Can you email a PDF that causes this to support@zotero.org with a link to this thread?

Xiaoqingc4

but this is not caused by a specific PDF, and since i can't view or edit any PDF in Zotero ios, i can't send the PDF to that email. but could you advise me the location where PDF in Zotero is located in iPad? thanks

mvasilak

@Xiaoqingc4 can you please try the latest beta, for a potential fix for your crashing issue? Check here for details https://www.zotero.org/support/beta_builds#zotero_for_ios_beta

Xiaoqingc4

Thanks. after installing the beta version (1.0.39) Build 277,

i can now open my PDFs, but just occasionally. This version, as mentioned in the webpage, is not stable, tend to let me wait for longer time, and especially when opening the bigger file with more annotations (such as reading a book), then it tends to crash,

hopefully there is away to find out the bug and deal with this issue. thanks!

and BTW if i install back the previous version before 1.0.38, will it solve the problem? Thanks!

mvasilak

@Xiaoqingc4 can you please go to the Settings.app > Privacy & Security > Analytics & Improvements,
search for any recent Zotero crash logs, and send them to support@zotero.org, mentioning this thread?

If you also get a Report ID when you restart the app, please post it here.

Xiaoqingc4

in my settings there is no option for Privacy & Security , but just these
https://s3.amazonaws.com/zotero.org/images/forums/u12234108/lrpkhxipu10osx63we82.png

Xiaoqingc4

and in Debug output logging there are
https://s3.amazonaws.com/zotero.org/images/forums/u12234108/zy58ejmo3kcq6fwxlxb8.png

michalrentka

@Xiaoqingc4 mvasilak meant settings on your iOS device, not settings in your app. But anyway we think we might have figured the issue out and this probably won't be needed.

There is a new beta build 1.0.39 (278), can you check it out and let us know whether that fixed things for you?

Xiaoqingc4

yes, Bravo!!
this version (1.0.39 278) becomes stable, and i haven't experienced crash. although when opening large files (like books with many annotations) still wait a longer time (like 5-10 seconds) but it runs smoothly and swift with small files.

thanks a lot for helping!

michalrentka

Thanks for letting us know, we'll try to improve those loading times too. 5-10 seconds is not acceptable.

michalrentka

Also if you have some time can you send us a Debug ID of you opening such big PDF file? So in Settings -> Debug Output Logging you'll "Start Logging", then open the big file, wait until it fully loads and then just stop logging and send the ID here. Thanks!

Xiaoqingc4

I recorded two logs with two books with many of my annotations: D1145495395 and D533662387. thanks for being actively helping!

michalrentka

@Xiaoqingc4 thanks for getting back to us. If you have some spare time, can you please try beta build 1.0.40 (279) and record new logs from documents that have long loading times again? We improved our logging a bit to point us better to places we should work on. Thanks!

Xiaoqingc4

Hi, thanks for working on the improvements
i tried with this beta with this code: D1122296244

Although it still takes about 4 or 8 seconds for opening these two big files, i think this is acceptable. but thanks for working out a way to deal with this issue!

take your time and if anything else is needed, please let me know. thanks a lot

michalrentka

Thanks a lot for your help @Xiaoqingc4! Can you also share what device you're working on? I see you have an iPad running iOS 17.5.1, but can you share your iPad model?

Xiaoqingc4

yes, the model name is iPad 6th generation, thanks