Cannot launch Zotero

elyT96

Hello, I recently had to restore my macbook to a previous save. Since then, Zotero does not work anymore (although it worked at the time of the save).

Here's the full report I get, Zotero doesn't open anymore.


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Translated Report (Full Report Below)
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Incident Identifier: B3BE0425-208C-4BA2-8137-7CF82E2E5AAA
CrashReporter Key: B9F2C192-ADA7-1117-2980-00F80CF670A1
Hardware Model: MacBookPro18,3
Process: zotero [56111]
Path: /private/var/folders/*/Zotero.app/Contents/MacOS/zotero
Identifier: org.zotero.zotero
Version: 6.0.37 (6.0.37)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: org.zotero.zotero [61366]

Date/Time: 2024-06-10 12:09:56.5735 +0200
Launch Time: 2024-06-10 12:09:56.4585 +0200
OS Version: macOS 13.6.7 (22G720)
Release Type: User
Report Version: 104

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: ROSETTA 0

Triggered by Thread: 0

Thread 0 Crashed:
0 runtime 0x7ff7ffe61544 0x7ff7ffe5d000 + 17732


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000022 x1: 0x0000000000000000 x2: 0x00007ff7ffe8e311 x3: 0x0000000000000800
x4: 0x00007ff7ffe8940e x5: 0x0000000000000000 x6: 0x000000000000002c x7: 0x0000000000000000
x8: 0x00007ff7ffe98000 x9: 0x0000000000000000 x10: 0x00000000fffffed4 x11: 0x0000000000000010
x12: 0x0000000000000078 x13: 0x000000000000001e x14: 0x00007ff7ffe80980 x15: 0x00007ff7ffe988b4
x16: 0x0000000000000209 x17: 0x000000030567a9f7 x18: 0x000000030567afbb x19: 0x00007ff7ffe8e311
x20: 0x00007ff7ffe8e311 x21: 0x0000000000000063 x22: 0x00007ff7ffe88ddf x23: 0x000000030567ab20
x24: 0x00000001089cd2e0 x25: 0x0000000000000248 x26: 0x0000000000000009 x27: 0x0000000200c7e000
x28: 0x0000000000000001 fp: 0x000000030567aab0 lr: 0x00007ff7ffe7ac18
sp: 0x000000030567aa90 pc: 0x00007ff7ffe61544 cpsr: 0x40001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images:
0x200bd6000 - 0x200c71fff dyld (*) <2faf54fd-58e6-360c-9bd8-2fbfe8be93d3> /usr/lib/dyld
0x7ff7ffe5d000 - 0x7ff7ffe8cfff runtime (*) <2583ff4d-96e5-316e-b62f-d032f09c96c6> /usr/libexec/rosetta/runtime

Error Formulating Crash Report:
dyld_process_snapshot_get_shared_cache failed

EOF

dstillman

You’re launching Zotero from some non-standard location (or perhaps from the disk image). Delete the app from wherever it is, redownload it from the download page, and drag it to the Applications folder. Then start from there (or Spotlight, or Launchpad, or your Dock).

Your data won’t be affected by any of this.