Zotero and Mac

Does it even work? Mac, word and zotero = constant crashes.
any help?
  • edited June 10, 2024
    https://www.zotero.org/support/forum_guidelines#etiquette

    Yes, of course it works. Zotero is used by millions of people. If you're having trouble with something, just politely report your problem, like everyone else here, and we'll do our best to help you.

    To start, we'd need a Report ID, your exact versions of macOS and Word, and how you're reproducing the problem.
  • Thanks,
    I don't get any report ID but,
    I'm using MacOS Monterey 12.6.2, Word 6.85.2 and Zotero connector. When I try adding a reference the red box just stays there and I have to restart the program. Like the fourth or fifth time i try this, suddenly it works. for 30 minutes,
    then back to crashing.
  • You can always provide a Report ID. Follow my link for instructions.

    While it may not help, you should start by updating to the latest version of Monterey (12.7.5) or a later version of macOS. 12.6.2 is outdated.
    When I try adding a reference the red box just stays there and I have to restart the program
    OK, that's a freeze, not a crash. A crash would be one of the programs closing completely.

    Can you reproduce this in a new, empty document, or only in an existing document? Approximately many citations?
  • thanks for your quick responses, I'll try to update the MacOS, but that won't happen today. will come back!
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