Zotero Web and Desktop are not synchronised

redolfi
Hello.
I noticed that Zotero Web and Desktop are not synchronised. It shows one thing in the web and other things on the desktop.
I already checked the preferences > syn and all boxes are ticked.
Any suggestions on what I should do?
  • dstillman Zotero Team
    See Changes Not Syncing.
  • redolfi
    I already followed these steps and still the app and online library and not synchronized.
  • dstillman Zotero Team
    You haven’t followed the steps in full, or you would be providing more information.
  • dstillman Zotero Team
    I received this Report ID 1726493487, and it suggested posting on the forum.
    I believe it is related to data synchronising. This showed when I was doing data syn.
    @redolfi: Oh, you started a separate thread. Note that the instructions say to post to your existing thread if you have one. Creating a new thread just confuses things and makes it harder for us to help you.

    OK, so you're getting a sync error. Can you provide a Debug ID (different from a Report ID) for Zotero startup through getting the error, using the "Restart with Logging Enabled…" option?
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