iOS Debug Log: D106522599

robertludwick

I seem to be unable to sync my attachments from the device I generated this log from.

dstillman

Can you provide another Debug ID for pulling down on the items list to trigger a sync?

robertludwick

[Merged back to this thread — D.S.]

Debug log: D1519856597

The book entries giving me issues are in “my library/the cross/forgotten books”

dstillman

Can you say more about the exact problem you're facing?

dstillman

Wait, no, you created a separate thread. Please don't do that — it just makes it harder for us to help you.

All follow-ups on this issue should be posted to this thread.

robertludwick

So I can sync pdf attachments from iPad and PC. However, when I try to sync from my iPhone, the attachments are not accessible to my other devices.

robertludwick

Also, I posted another thread because I posted this thread from the Zotero app (from my iPhone) and didn’t see that it got posted (which made me believe it was related to the issue I am reporting).

michalrentka

Thanks for your help @robertludwick. Could you please go to Zotero app on your iOS device and open Settings -> Debug Output Logging and choose "Export Database File" and send us this export to zotero@support.org ? If it's too big, please upload it somewhere and just send us a link. Thanks!

robertludwick

I sent a response to zotero@support.org with the db export from my iPhone. Thanks!

michalrentka

@robertludwick I'm very sorry, I sent you incorrect email address. It's support@zotero.org. Can you send it there? Sorry!

michalrentka

@robertludwick I checked the data you sent us. Can you open Zotero on your iOS device and try to search for "VTZS5KE2"? Then open this item and it should show 2 notes, which should be identical. Try removing one of those notes and try syncing again. That should actually solve your issue.

I've added a fix to the app so that this shouldn't happen anymore, but at least you can fix your issue immediately.